Terms of Service

To explain the outcome directly, a customer who browses or purchases accepts these Terms and the related Refund, Shipping, Privacy, Payment, Contact, About, and FAQ provisions. Store use must be lawful, and information supplied for an order must be current and accurate.

For clarity, united States delivery is the sole shipping option. It is free at the standard level, includes tracking, and normally consists of 1-2 business days of processing plus 4-6 estimated business days in transit after dispatch.

For an informed purchase, a no-reason return or exchange may be requested for 30 days after delivery, with approved return shipping paid by the store for both preference-based and quality-related requests. Approved refunds generally post within 5-10 business days. Custom products, clearance/Final Sale goods, gift cards, and opened intimate or hygiene-sensitive items are excluded from no-reason returns, without limiting rights for damaged, defective, wrong, or missing goods.

For dependable support, pre-dispatch cancellation requests are accepted and post-dispatch requests are governed by the Refund Policy. All prices are denominated in USD, legally applicable tax is collected, and an unlawful, fraudulent, unauthorized, or clearly mispriced transaction may be declined.

Questions about these Terms: support@novanuby.shop, 270-832-8232, or 216 North Ave 21, Los Angeles, California, 90031, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@novanuby.shop
Phone: 270-832-8232
Physical address: 216 North Ave 21, Los Angeles, California, 90031, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)