FAQ

What happens after a refund is approved?
For clarity, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

How can I pay?
As an operating standard, checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available.

Where can an order be delivered?
As a published store practice, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

What is the cancellation deadline?
For a clear pre-purchase understanding, a cancellation must be requested before shipment; a shipped purchase is handled under the Refund Policy.

What is the expected delivery schedule?
To make the process transparent, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

What can I shop here?
For dependable support, the store offers baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories. These products and accessories are selected for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care; exact formats, options, bundle contents, and availability appear on the applicable product page.

May I return or exchange a purchase?
In plain terms, yes. A no-reason request can be made within 30 days after delivery, and the store pays approved return shipping for both preference and quality issues. Custom, clearance/Final Sale, gift-card, and opened intimate or hygiene-sensitive goods are excluded only from no-reason returns, not protected damaged, defective, wrong, or missing-item claims.

When and how is support available?
As a practical matter, contact support@novanuby.shop or 270-832-8232, or write to 216 North Ave 21, Los Angeles, California, 90031, United States; service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@novanuby.shop
Phone: 270-832-8232
Physical address: 216 North Ave 21, Los Angeles, California, 90031, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)