Payment Policy

About Credit/Debit Card

As the applicable store rule, every displayed price and processed payment uses USD. Customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover when the selected method is shown at secure checkout.

For a straightforward customer experience, shopify and authorized payment providers encrypt and process payment information; nuby does not retain a complete card number or card security code. An issuer may authorize, decline, hold, or request verification according to its own rules.

For a straightforward customer experience, accurate billing and contact details are required. An order may be reviewed or cancelled if payment authorization fails or fraud controls identify material risk, and taxes are collected as applicable law directs.

As the applicable store rule, refunds that receive approval go back to the original form of payment; the financial institution generally completes posting in 5-10 business days.

Payment assistance: support@novanuby.shop or 270-832-8232, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@novanuby.shop
Phone: 270-832-8232
Physical address: 216 North Ave 21, Los Angeles, California, 90031, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)