Shipping Policy

As a published store practice, orders can be delivered only in the United States. Free standard shipping applies throughout the U.S., and each dispatched package is accompanied by tracking.

As a practical matter, the processing window is 1-2 business days and does not include weekends or U.S. public holidays. Estimated carrier delivery then requires another 4-6 business days from dispatch.

For a clear pre-purchase understanding, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins.

To keep expectations clear, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival.

To make the process transparent, orders that have not shipped may be cancelled; once shipped, they fall under the Refund Policy. Applicable law determines all tax charges.

Shipping and tracking assistance: support@novanuby.shop or 270-832-8232, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@novanuby.shop
Phone: 270-832-8232
Physical address: 216 North Ave 21, Los Angeles, California, 90031, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)